WelcomeGuide is an Italian platform for creating interactive digital guides for guests of short-term rental properties — holiday homes, B&Bs, Airbnb and Booking.com apartments, hotels and farm stays. The host creates a personalised guide with all the property information (Wi-Fi, check-in/out, house rules, map, local area guide, extra services) and shares it via a QR Code. Guests read it directly on their smartphone, without downloading any app. It is designed for both single-property hosts and property managers handling dozens of listings.

No. WelcomeGuide is built for hosts with no technical background. The interface is simple and guided: fill in your property details, upload photos, pin points of interest on the map and the system automatically generates your digital guide. No code to write, no server to manage. All plans include assisted setup: if you need help with the initial configuration, we are here for you.

Most hosts complete their first guide in about 30 minutes. The core fields — property name, address, Wi-Fi, house rules, check-in/out — take just a few minutes to fill in. The part that takes the most thought is the local area section: adding restaurants, attractions and tips for guests. You can do this gradually and publish the guide even when partially complete, updating it over time.

No, and that is one of the main advantages. Guests do not need to download any app. They simply scan the QR Code with their smartphone camera — iOS or Android — and the guide opens directly in the browser. No registration, no account, no waiting. Access is instant and works on any device.

Never. The QR Code is permanent and never changes, even if you completely overhaul the guide content. This means you can print it on the Plexiglass display, include it in welcome materials or share it once — and it will always be up to date. When you edit information in the dashboard (new Wi-Fi password, new check-out time, new house rules), guests who scan the QR immediately see the updated version, with no further action needed from you.

Yes, and it goes far beyond it. A paper manual is static, gets lost, gets dirty and never updates itself. WelcomeGuide is a digital guide that is always live in real time: if the Wi-Fi password, check-out time or emergency number changes, update it once and guests immediately see the new version — no reprinting, no new messages needed. You can also pair the digital guide with the physical Plexiglass display included in the Business and Pro plans.

It works for any type of accommodation. WelcomeGuide is used by Airbnb hosts, Booking.com hosts, B&B owners, farm stays, holiday homes and independent boutique hotels. There are no restrictions tied to any booking platform: the digital guide is completely independent and works for any guest, regardless of where they booked.

Yes, it is profoundly different. A generic chatbot replies with pre-set answers. WelcomeGuide’s Receptionist AI is trained on the real data of your property: it knows your house rules, your schedules, your contacts, the services you offer and the points of interest you have added to the guide. It responds to guests in a contextual way, in their language, at any hour — even at 3 in the morning while you are asleep. It does not replace your relationship with the guest: it supports it, handling routine questions and freeing up your time.

TouchStay and Hostfully offer well-structured digital guides. TouchStay has introduced an AI Chatbot that answers questions based solely on the guide content, with no live data or contextual weather — the chatbot is currently in free beta and its final pricing has not yet been announced. Hostfully has AI tools for the host (InboxAI) but does not offer a conversational Receptionist AI for the guest. Nowistay offers a digital guide and an AI Co-Host that automates messages on Airbnb/Booking before check-in — without a Receptionist AI inside the guide or live weather. Tourmie is a comprehensive European platform with online check-in and upselling, but without conversational Receptionist AI or live weather. WelcomeGuide adds features none of them have: a 24/7 Receptionist AI with integrated live weather and dynamic context, and a commission-free upselling system. The Pro plan at €299/year with unlimited guides has no equivalent on the market.

Both. The informational part — Wi-Fi, check-in, rules, map, local guide — is the foundation. But WelcomeGuide is also designed to generate additional revenue for the host through extra service upselling. A guest who already has the guide open on their phone is in the ideal moment to purchase an add-on. The system is integrated directly inside the guide, with no external redirects, no commissions and no technical complexity for the host.

WelcomeGuide is an Italian product, born in Cagliari, Sardinia. It is developed by a team that knows the hospitality sector from the inside — not a generic software house. The idea comes from direct experience managing accommodation properties, with the goal of giving independent hosts and property managers a professional, simple and genuinely useful tool to improve the guest experience and simplify daily operations. An Italian product, built for the European hospitality market.

Yes. WelcomeGuide integrates real-time geolocalised weather data for your property. Each point of interest in the local area guide can be tagged with ideal weather conditions — sunshine, rain, wind from specific directions. When a guest opens the guide, they automatically see the suggestions that best match the current weather conditions. If it is raining, the guide suggests museums and restaurants. If the sun is out with a north-easterly breeze, it recommends the right beaches for that wind. No competitor offers this feature.

Yes. This is one of the features that sets WelcomeGuide apart from all competitors. The Receptionist AI does not just respond based on the static content of the guide: it also receives the real-time weather context for your property. If a guest asks “what should I do today?”, the AI replies taking into account the current atmospheric conditions — not with a generic answer, but one that is contextual to that day and that location. Temperature, cloud cover, wind strength: all factored into the response.

It is the upselling system built directly into the guide. The host can list extra services that guests can purchase on the spot — airport transfers, bike rental, welcome baskets, local experiences, late check-out and any other personalised service. Guests find these under “Personalise your stay”, request them with a single tap, and the host is notified immediately. No additional commission from WelcomeGuide. It is a direct revenue channel, fully managed by the host.

The Basic plan starts at €49 for the first year — a promotional price reserved for new subscribers. Renewal is €89/year. For hosts managing up to 5 properties there is the Business plan at €169/year. For agencies and property managers with more than 5 properties, the Pro plan offers unlimited guides at €299/year — a flat rate with no extra cost per new guide. No activation fee, no automatic renewal, no transaction commissions.

Yes. WelcomeGuide offers a satisfaction guarantee. If you are not happy after purchasing, you can request a refund. The subscription does not renew automatically: when it expires you receive a reminder and you decide whether to continue. No surprise charges.

When the plan expires, guides are deactivated and are no longer accessible to guests via QR code. Your data and content remain saved in the system. As soon as you renew, guides become active again immediately — no need to re-enter anything. There are no automatic renewals.

It depends on the plan. With the Business and Pro plans, the Welcome Start Pack is included free of charge (commercial value €29.90) and is shipped to your door with free tracked delivery. With the Basic plan it is available as an add-on for just €9.90. The pack includes an elegant Plexiglass desk display with your logo and your Smart QR Code already printed and configured — perfect for making a professional first impression in the room.

Yes. WelcomeGuide automatically translates the guide into Italian, English, German, French and Spanish using DeepL, one of the most accurate professional translation engines available. Guests see the guide in their own language without the host having to do anything manually. The Receptionist AI also replies in the guest’s language, automatically. There is no need to create separate versions of the guide: fill it in once and the system takes care of the rest.

Yes, automatically. If a guest writes in English, the Receptionist AI replies in English. If they write in German, it replies in German. The same applies to French and Spanish. The host does not need to configure anything: the system detects the guest’s language and responds accordingly, always consistent with the property data entered in the guide.

Yes. With a single account and a single dashboard you can manage all your digital guides — one per property, each with its own content, dedicated QR code and Receptionist AI configured on the specific data of that property. The Business plan covers up to 5 properties, the Pro plan is unlimited. It is the solution designed for property managers and agencies handling multiple apartments or rental properties.

In two ways: via physical QR Code and via direct link. The QR Code can be printed on the Plexiglass display or any other welcome material — guests scan it on arrival. The direct link can be sent before check-in: on Airbnb and Booking.com you can insert it into the automatic message template sent to every new booking, so guests receive the guide before they even arrive. Both methods are complementary and work together seamlessly.